Breastfeeding Blog

Response from the owner:Jennifer, I am so sorry for all the confusion and difficulty with the scheduling and billing portion, and am glad that you found the visit with Erica to be helpful. I think that the admin problems occurred for a couple of reasons, and I want to explain -- but understand this is not intended to be an excuse. We have recently brought on two new admins, and they are still learning the systems. The original appointment was created on the wrong day, and once the admin realized that error, instead of moving the appointment, she created a new appointment for you on the correct date. This is why you got two sets of forms, and also why we tried to bill you twice. I have discussed this with the Admin team to try to prevent it from happening in the future. One of the things we try to do is to give opportunities to stay at home moms to work on our admin team. This is one of the core principles of our organization -- giving opportunties to moms who wouldn't otherwise be able to work. Every member of our admin team works from home and has very young children. This, unfortunately, does result sometimes in us making mistakes that probably wouldn't have happened if we outsourced our administration/billing/scheduling to a third-party company. But each member of our admin team is being given the opportunity to learn skills that they can then take into the workforce once their children are older. So sometimes, when you call us, you may hear a crying baby (or toddlers) in the background, and things are sometimes chaotic. But giving these women this opportunity that they would not otherwise have is too important to us to give up. Again, we are sorry about the confusion and errors that were made with scheduling/billing your appointment, and please know that we appreciate your feedback and will try to do better in the future. Please reach out to me directly, if you have any other concerns or would like to discuss this in more detail. Suzanne Juel, IBCLC RLC

Response from the owner:Thank you so much for your kind words, Christine! We're thrilled to hear that Suzanne and our team could provide the support you needed on your breastfeeding journey. It's always our goal to set families up for success. Your recommendation means the world to us! 💛 We are so happy to have you in the Bayou City Breastfeeding family!

Response from the owner:Thank you so much, Marlen, for sharing your incredible journey and kind words about Melissa at Alamo City Breastfeeding. Your story is a powerful reminder of how the right support can completely transform a breastfeeding experience. Melissa’s expertise in identifying your baby’s tongue tie and helping you work through a blocked milk ducts and bleeding shows just how important it is to have knowledgeable, compassionate guidance. Tongue ties can often go undiagnosed and lead to painful latching and low milk transfer, so it’s amazing that Melissa was able to catch that and help you address it early on. We’re also thrilled to hear that her techniques helped you not only increase your milk production but also build a breastmilk saving bank—what a huge accomplishment! And tackling clogged ducts along the way is no small feat either. Your progress from supplementing with formula to exclusively breastfeeding and even storing extra milk is truly inspiring. Thank you again for trusting Melissa and for encouraging others to seek support. Your story will give hope to so many parents who may be struggling. ¡Gracias por compartir tu experiencia y por tus palabras tan sinceras!

Response from the owner:Hi Carol! Your words moved us deeply — thank you for sharing such a powerful reflection on your journey. We are beyond honored that Priscilla could be the guiding light you needed during such a vulnerable and transformative time. Her dedication to empowering families with knowledge, compassion, and unwavering support is exactly what we strive for at Bayou City Breastfeeding. To hear that your baby is now exclusively breastfed — after all the hard work, learning, and love you poured into this journey — is a testament to your strength and commitment as a mother. We’re so proud to have played a part in preserving that precious connection between you and your little one. Thank you for spreading the word to other moms-to-be. Your voice and experience are a gift to the community, and we’re grateful to be part of your story. With every drop of care, The Bayou City Breastfeeding Team

Response from the owner:Thank you for the kind review! We are so pleased that we were a part of your support team!

Response from the owner:Hi Xiao! Thank you for your review!!!! 😊 We are sure that it will help other new moms who are on the fence about contacting a lactation consultant. 😊 We are so happy that Kathy was the perfect IBCLC for you and that she was able to provide you the encouragement and help needed for your breastfeeding journey. Please let us know if there is any additional help that Bayou City Breastfeeding can provide. We are still here for you!!! 😊 Thank you! Bayou City Breastfeeding

Response from the owner:Thank you for the kind review! We are so happy to be a part of your breastfeeding journey!

Response from the owner:Thank you so much for the kind review! And we are so happy to have been able to help!

Response from the owner:Thank you for the kind review!

Response from the owner:Hi Meghan! Thank you for your review!!! We are sure that it will help other new moms who are on the fence about contacting a lactation consultant. 😊 We are so happy that Megan was the perfect IBCLC for you and that she was able to provide you the encouragement and tools necessary to overcome the obstacles you faced on your tongue-tie and breastfeeding journeys. Please let us know if there is any additional help that Bayou City Breastfeeding can provide. We are here for you!!! 😊 Thank you! Bayou City Breastfeeding