Breastfeeding Blog

Response from the owner: Hi Erin,Thank you for sharing your touching and deeply personal story. We are humbled to that you chose Mary and Bayou City Breastfeeding to help you during such a trying time. It was an honor to be part of your support team.You should be so proud that you were able to breastfeed for 2 years! That is quite a feat!Please let us know if there is any additional help that Bayou City Breastfeeding can provide. We are still here for you!!! 😊Thank you!Bayou City Breastfeeding

Response from the owner: Hi Jane,Thank you so much for your kind words!!! We are sure that it will help other new moms who are on the fence about contacting a lactation consultant. 😊It’s wonderful to hear how much Bayou City Breastfeeding was able to help you. Being a new mom and starting the process of breastfeeding can be overwhelming. We are so pleased that we were a part of your support team!Good luck with the rest of your breastfeeding journey!!!! You can do it!!!! 😊Please let us know if there is any additional help or guidance that Bayou City Breastfeeding can provide. We are here for you!Warmly,Bayou City Breastfeeding

Response from the owner: Hi Sarah!We cannot thank you enough for your glowing recommendation! There’s no doubt that it will help other new moms who are on the fence about contacting a lactation consultant. 😊 There are certainly others who are facing similar issues with latching, tongue tie and painful breastfeeding. We are so happy that Tessa was the perfect IBCLC for you and that she was able to provide you the encouragement and tools you needed to continue your breastfeeding journey.If there is anything else we can do to help you, please don’t hesitate to reach out. We are always here for you!Warmly, Bayou City Breastfeeding

Response from the owner: Jennifer, I am so sorry for all the confusion and difficulty with the scheduling and billing portion, and am glad that you found the visit with Erica to be helpful. I think that the admin problems occurred for a couple of reasons, and I want to explain -- but understand this is not intended to be an excuse.We have recently brought on two new admins, and they are still learning the systems. The original appointment was created on the wrong day, and once the admin realized that error, instead of moving the appointment, she created a new appointment for you on the correct date. This is why you got two sets of forms, and also why we tried to bill you twice. I have discussed this with the Admin team to try to prevent it from happening in the future.One of the things we try to do is to give opportunities to stay at home moms to work on our admin team. This is one of the core principles of our organization -- giving opportunties to moms who wouldn't otherwise be able to work. Every member of our admin team works from home and has very young children. This, unfortunately, does result sometimes in us making mistakes that probably wouldn't have happened if we outsourced our administration/billing/scheduling to a third-party company. But each member of our admin team is being given the opportunity to learn skills that they can then take into the workforce once their children are older. So sometimes, when you call us, you may hear a crying baby (or toddlers) in the background, and things are sometimes chaotic. But giving these women this opportunity that they would not otherwise have is too important to us to give up.Again, we are sorry about the confusion and errors that were made with scheduling/billing your appointment, and please know that we appreciate your feedback and will try to do better in the future. Please reach out to me directly, if you have any other concerns or would like to discuss this in more detail.Suzanne Juel, IBCLC RLC

Response from the owner: Hi Carla,Thank you for your feedback and for highlighting your positive experience with our virtual and in-office support.We sincerely apologize for any inconvenience caused regarding the scheduling of your in-home session. While we strive to accommodate all requests, our in-home visit availability can sometimes be limited due to high demand and the availability of our lactation consultants (LCs).We did our best to plan ahead and communicate with you regularly about your needs. However, we understand your disappointment, and we regret that we were unable to fulfill the in-home visit as initially planned.Please know that your feedback is invaluable to us, and we are continuously working to improve our services. If there's anything else we can do to assist you or if you have further concerns, please do not hesitate to contact us directly.Best regards,Bayou City Breastfeeding

Response from the owner: Thank you for the kind review! We are so pleased that we were a part of your support team!

Response from the owner: Hi Katelyn,Thank you for your review!!! We are sure that it will help other new moms who are on the fence about contacting a lactation consultant. 😊We are so happy that Ariel was the perfect IBCLC for you and that she was able to provide you the encouragement and tools necessary to overcome the obstacles you faced on your breastfeeding journey.Please let us know if there is any additional help that Bayou City Breastfeeding can provide. We are here for you!!! 😊Thank you!Bayou City Breastfeeding