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Reviews
It took about a week to get an in person visit, but we were able to get a triage video call appointment within 12 hours of my first contact to address immediate concerns. Kathy at the Houston location was thorough, informative, and very helpful. She was respectful of the goals for our family, and made sure to check in and re-assess those goals at our follow up appointments. Would definitely recommend Kathy and Bayou City to anyone looking for support in feeding their baby!
Response from the owner: Hi Anna,Thank you so much for your glowing recommendation!!! It is our mission to reduce as much stress as possible for our clients and to provide them with all the tools necessary to have a successful breastfeeding journey.We are so pleased that you benefitted from both our virtual and in office appointment options, and that your IBCLC, Kathy, was so responsive to your changing breastfeeding journey goals .Please let us know if there is any additional help or guidance that Bayou City Breastfeeding can provide. We are so glad to have you in the BCB family!All the best,Team Bayou City Breastfeeding
With my first child, my breastfeeding journey was terrible due to edema, low milk supply, and not so good advice from the hospital and lactation consultant. For my second child, I promised myself to be more prepared and that is how I found this practice. I was able to breastfeed my second baby and have some spare milk on the freezer. My only regret is not reaching out to Suzanne the first time around. I keep thinking how things would have been different if she had been my lactation consultant with my first child. The team here is amazing. Please reach out, even if you think it is already too late, they truly keep up and set personalized goals.
Response from the owner: Hi Mariana!Thank you so much for taking the time to share your experience and kind words with us. We are thrilled to hear how much Bayou City Breastfeeding has been able to help you and your little one during your second breastfeeding journey. Please let us know if there is any additional help or guidance that Bayou City Breastfeeding can provide. We are so glad to have you in the BCB family!All the best,Team Bayou City Breastfeeding
Came in prenatal - I feel so much more confident! Thanks to Ariel! I am so thankful for BCBLC. I already scheduled a 1 week postpartum follow up at the house. Thanks for everything
Response from the owner: Hello Kat!Thank you so much for your wonderful review!We are thrilled to hear that our prenatal services and Ariel’s expertise have given you the confidence to start one of the most amazing journeys of your life. 🌟We can’t wait to see you and your little one for your postpartum appointment. If there’s anything you need before you deliver, please don’t hesitate to reach out. We’re here for you every step of the way!Welcome to the Bayou City Breastfeeding family! 😊
Suzanne is the best! The first thing she checked was to see if my son had any restrictions in his mouth that the hospital missed. She found a tongue and lip tie! She showed me how to appropriately position to breast feed and helped gather resources for my son and I. I will be recommending them to everyone!
Response from the owner: Hi Laiya!Thank you so much for your kind words and recommendation!!! We are so glad that Suzanne was able to guide you through the challenges of breastfeeding a baby with oral ties. It is truly an honor and a privilege to be able to assist you in this journey.Please let us know if there is any additional help that Bayou City Breastfeeding can provide. We are so happy to have you in the Bayou City Breastfeeding family!!! 😊Thank you!The Bayou City Breastfeeding Team
I cannot recommend Suzanne enough for her exceptional expertise and compassionate care. Suzanne has been instrumental in the care of my son who has oral ties and struggling to feed and gain weight. Her dedication to her profession and genuine concern for her patients is seen and felt during sessions. Suzanne impressed me with her comprehensive understanding of breastfeeding challenges related to oral ties. What I appreciate most about Suzanne and her team is their personalized care. They didn't just address the immediate issue; they took the time to understand our unique goals, concerns, and mental health through this journey. Their supportive attitude created a warm and welcoming environment, making me feel genuinely cared for during a challenging time.
Response from the owner: Hi Sarah!Thank you so much for our kind words!!! Bayou City Breastfeeding’s core mission is to care for the entire health of our clients: physical, emotional and mental. We are so glad that Suzanne was the perfect IBCLC for you and that she was able to guide you through the challenges of breastfeeding a baby with oral ties, who struggled to feed and gain weight. It was truly an honor and a privilege to be able to assist you in this journey.Being a new parent is scary on a good day, so ensuring our families are in a safe and supportive environment is critical to us, and we are so glad to hear that you felt that way. Please let us know if there is any additional help that Bayou City Breastfeeding can provide. We are so happy to have you in the Bayou City Breastfeeding family!!! 😊Thank you!The Bayou City Breastfeeding Team
Great customer service when it comes to virtual support and office sessions, but needs to improve on fulfilling commitments for in-home sessions. I contacted them months prior to delivery to identify an LC that does in-home visits to prepare for when I got home from the hospital. We further discussed the in-home visit during my initial office consultation and had weekly communications to provide updates on potential delivery timing. The in-home visit was cancelled due to their busy schedule with other customers and unfortunately they wanted me to travel to their office when I got home from the hospital.
Response from the owner: Hi Carla,Thank you for your feedback and for highlighting your positive experience with our virtual and in-office support.We sincerely apologize for any inconvenience caused regarding the scheduling of your in-home session. While we strive to accommodate all requests, our in-home visit availability can sometimes be limited due to high demand and the availability of our lactation consultants (LCs).We did our best to plan ahead and communicate with you regularly about your needs. However, we understand your disappointment, and we regret that we were unable to fulfill the in-home visit as initially planned.Please know that your feedback is invaluable to us, and we are continuously working to improve our services. If there's anything else we can do to assist you or if you have further concerns, please do not hesitate to contact us directly.Best regards,Bayou City Breastfeeding
Because of Mandy and her team at the magnolia location helping us in the beginning we have made it to ONE YEAR of breastfeeding!!!!! We started out with a tongue tie in the beginning. We got that fixed and had a rough recovery but Mandy and Karen helped my baby and I through it. Once he fully recovered he did so well latching and feeding! I couldn’t have gotten through those rough few weeks without their support. I am so happy to say we made it and am feeling so accomplished and proud to have provided for my child! Thank you thank you Mandy! Could not have done it without you!!!!
Response from the owner: Hi Sarah!We greatly appreciate your review!!!! 😊Thank you so much for taking the time to share your positive experience and kind words with us.Making the commitment to breastfeed can be a challenge, especially when your little one has a tongue tie. Kudos for sticking with it and breastfeeding for a YEAR! We are so glad that Mandy and the Magnolia team was able to guide you through your challenges in a kind, caring manner. Please let us know if there is any additional help that Bayou City Breastfeeding can provide. We are so happy to have you in the Bayou City Breastfeeding family!!! 😊Thank you!The Bayou City Breastfeeding Team
Mandy has been so great with helping us in our breastfeeding journey. We are so appreciative and look forward to a long and healthy breastfeeding run!
Response from the owner: Hi Chelsea!Thank you so much for taking the time to share your positive experience and kind words with us.We are so happy that Mandy was the perfect IBCLC for you and that she was able to provide you the encouragement and tools necessary to help you with your breastfeeding journey. Please let us know if there is any additional help that Bayou City Breastfeeding can provide. We are here for you!!! 😊Thank you!Bayou City Breastfeeding
Tessa is an AMAZING consultant. I literally ask her about everything! I rely on her more than I rely on my son's doctor. When I ask the pediatrician a question, I usually get "He's fine", but with Tessa I get explanations and details that help me better understand certain things. Dr. Emily is heaven sent as she helped to loosen my baby. The exercises have been working very well with him and he so flexible now and sleeps so much better. Her patience with babies is wonderful!!
Response from the owner: Hello Lee!Thank you so much for your glowing review! It is so wonderful to hear that Tessa and Bayou City Breastfeeding far exceeded your expectations.It is our mission to pass on our knowledge on to our clients, so they have all the tools they need to take care of their babies. Remember, all of your questions are important and deserve detailed answers. No one knows your baby better than you do!We feel honored that your family has placed its trust in Bayou City Breastfeeding! Thank you for allowing us to be part of your support team.Please let us know if there is any additional help that we can provide. We are here for you!!! 😊Warmly, Bayou City Breastfeeding
I’ve reviewed bayou city breastfeeding before with my first born and it was fantastic. I’m here to write a second review since we used them again for my second baby. I thought everything was going well until week 8 when we started to see bottle refusal and over just general fussiness and not sleeping longer than an hour. We saw Ariel for what we thought was bottle refusal. Ariel listened to a bunch of information we threw at her, patiently let us show her what was happening, and had it figured out in minutes. She identified a tongue tie that another LC and a pediatrician had both missed, referred us to a wonderful dentist and within two weeks, our baby was back and feeding better than before. It’s also important to note Ariel did not push to have the tie released or pressure us into anything. She simply told us what she saw and referred us to several great specialists. We cannot thank Ariel enough for being so incredible at her job. We feel so lucky to have found Bayou City Breastfeeding. Thank you Ariel and team!!
Response from the owner: Hi Ally,Thank you so much for your glowing review and for sharing your positive experience with us. We are humbled that you have entrusted us with the care of both your babies. 😊It is wonderful to hear that Ariel Brewer was able to catch the tongue tie that other medical practitioners missed. We understand how frightening it can be when your baby is refusing a bottle and not eating well. Ensuring our families feel supported and informed to make their own care decisions is critical to us. We are thrilled that you felt this way.Thank you for being a part of the Bayou City Breastfeeding family!Please let us know if there is any additional help that Bayou City Breastfeeding can provide. We are here for you! 😊Warm regards,Bayou City Breastfeeding