COVID-19 (CORONAVIRUS) UPDATE

COVID-19 (Coronavirus)
We understand that our clients are concerned about the current outbreak of Coronavirus (COVID-19). As a practice, we are actively monitoring the situation, and wanted to let you know what we are doing to ensure the safety of our clients, their families and our staff.

We are also offering clients the option to book a Virtual Consultation.

COVID-19 PROTOCOLS FOR APPOINTMENTS

We are following the recent CDC coronavirus guidelines regarding the COVID-19 virus.

Pre-Appointment Screening

If you have an upcoming in-person appointment, we are implementing a screening process and you will be contacted prior to your appointment to screen for those factors that increase the risk of being a COVID-19 carrier.  Based on the result of the screening, you may be asked to reschedule your appointment or to have a virtual consultation.

What are we screening for?

You will be asked if you, a member of your immediate family, or someone who resides in your home has been traveling during the last two weeks.

You will be asked if you, a member of your immediate family, or someone who resides in your home has had a cough, fever or has been ill within 48 hours of your scheduled appointment.

You will be asked if you, a member of your immediate family or someone who resides in your home has had close contact with a person who is under investigation for 2019- COVID-19 infection (Coronavirus) in the past 14 days.

If any of these conditions apply, we cannot do an in-person visit, but will offer to do a virtual consultation or to reschedule your visit for a later date. No cancellation fees will be charged if the appointment is rescheduled due to the screening.

What if my IBCLC is sick?

If your IBCLCs develops a cough, fever or becomes ill within 48 hours of your appointment,  you will be contacted to reschedule your appointment.  It has always been our guideline to reschedule appointments in the case of illness.

Keeping everyone safe during in-person appointments

During our appointments, we follow the recommended guidelines from the World Health organization.

  • We clean and sanitize our equipment between every visit.
  • We always make sure to wash our hands before and after each appointment (and oftentimes during the appointment).
  • We will wear gloves when touching you or your baby.
  • We may use an alcohol-based hand sanitizer during the appointment.
  • We will ask you to wash your hands before starting our visit.
  • If you have a home visit scheduled, please make sure that you have hand soap and paper towels available for your IBCLC to use during the visit.

We offer Virtual Consultations through our HIPAA Secure Tele-medicine system.

We have the technology to provide consultations to our clients through a HIPAA compliant, secure video consulting system.  If you would like to have your consultation via video conferencing, let us know!

Call for a video or phone consultation today: 281-305-0411

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